Privacy policy

PRIVACY POLICY OF KAKAVA LT 

  • We take care of the protection of your personal data and privacy, and We are determined to protect your privacy by providing personalised services, and to process and handle your personal data in a fair and legitimate manner.
  • This Privacy Policy (“Policy”) is drawn up to help you understand what data is collected about you, why it is collected and how it is used.
  • This Policy applies to you if your data is processed by UAB Kakava LT (hereinafter referred to as “We”, “Us”, “Our”), because you are using the kakava.lt website (hereinafter referred to as “the Website”)/perform actions on KAKAVA LT social networking accounts/you have expressed your consent to get KAKAVA LT newsletters/to participate in KAKAVA LT organized events or promotions/any other way you choose.
  • When you submit your personal data to Us, We process them for the purposes and in the manner defined in this Policy. If you do not want Us to process your personal data in this way, please do not provide them to Us.
  • All your personal data are processed in accordance with the requirements of the data protection legislation of Lithuania and of the European Union.
  • Terms used in the Policy are understood as defined in the General Data Protection Regulation and other legal acts.
  • Services provided by the kakava.lt website include but are not limited to the following services: provision of information on events, sale of tickets, sale of gift vouchers, payment, presentation and receipt of any kind of information and/or data, and any other services provided by us on the Website, in social accounts or which may be provided in the future (hereinafter referred to as the Services).


PERSONAL DATA PROCESSING, PURPOSES OF PROCESSING

  • All information that We collect from you is submitted to Us in accordance with the principles of voluntariness in and fairness and the completeness of the information. We do not verify the information provided by the person and assume that the information provided by the person is complete and correct.
  • If you are a registered user of the kakava.lt website, you may edit your personal data in your account at any time and you are responsible for the correctness of your personal data. You can also contact Us by e-mail at support@kakava.lt for personal data changes.
  • If any links to other websites are used on Our Website or on social networking accounts, We are not responsible for the content and/or privacy of such websites.
  • We process the following of your personal data:

    • email address;
    • data for invoicing (name, email, and other information);
    • account data (city, year of birth, Facebook or Google+ username if connecting through these accounts, order history);
    • payment details (payer's bank, payer's account number, payer's name);
    • mobile phone number;
    • IP address;
    • full name, mobile phone number, IP address (if you are paying with a credit or debit card and if required by the bank for the prevention of illegal transactions);
    • any other information you provide on Our Website or on social media or any other way you by contacting Us.

  • We collect your payment information – the payer's bank, the payer's account number, the payer's name – we get it from the bank (or any other institution that administers the online payment) and collect it so that We can conclude and execute the contract and process your order.
  • We collect your email address to ensure that We can provide you with the services ordered.
  • Invoice details – full name, email address, and other information you request for an invoice to be issued – used for invoicing, delivering it, and for other accounting records.
  • If you use Our Services as a registered user, your email address, city, year of birth, Facebook or Google+ username if connecting through these accounts, and order history, we can provide the ordered Services in a proper manner, ensure seamless administration of your account (for example, by sending reminders to your account) and provide you with personal offers, discounts, promotions, if you have given consent to use your personal data for marketing purposes.
  • We may collect your other personal data, such as a mobile phone number, with your consent, when organising various actions and/or competitions. This data is required for identification of the participant/contestant/winner and/or for the transfer of the prize to you. Ongoing promotions and/or terms and conditions of competition may specify the personal data to be collected and the procedure for their use.
  • We also process your personal data when you contact Us by e-mail, request, ask questions, and provide any other information on Our Website or social networks. We process your data in these cases to manage inquiries and complaints, to ensure the quality of Our Services, to protect and defend your rights and legitimate interests. You submit your data to Us on the basis of consent, which is expressed by your active actions, i.e. by contacting Us.
  • When you call Us, in order to investigate a question, to provide information and to ensure the quality of Our Services, We will process the data provided, which may include data about your purchase history, etc. The legal basis for the processing of personal data is the fulfilment of Our legal obligation to examine and respond to your inquiries, as well as Our interest in evaluating Our customers' feedback, and improving the quality of the Services.
  • If pay for the Services purchased on the Website by debit or credit card and if so required by the banks for preventing unauthorised transactions, We will collect and process your full name, mobile phone number and IP address. The legal basis for the processing of personal data is the prevention of unlawful transactions by a bank providing online card payment service.
  • We collect and manage your IP address in order to resolve your queries.

    STORAGE OF PERSONAL DATA

  • We adhere to the principle of limiting the duration of data retention. This means that we will only protect your personal data for as long as it is legally justified. However, due to the different obligations arising from the legislation, it is not possible to list all storage periods. Nevertheless, here are some examples of storage periods that cannot be construed as an exhaustive list:

    • personal data related to the use of the Website account is stored for 5 years from the date of the last customer's login to the account;
    • personal data used in the financial accounting are stored for 10 years from the date of invoice;
    • personal data necessary to confirm the conclusion of the contract shall be stored for 10 years from the date of conclusion of the contract (ticket sale);
    • general inquiries and comments related to Service problems, etc., are stored for 1 year from the last day of contact with you. Correspondence in case of a dispute shall be stored until the end of the dispute, and the correspondence relating to personal injuries, accidents and other health and safety problems may be stored for a longer period in the event of judicial disputes or litigation;
    • telephone calls related to Service problems, etc., are stored for 6 months after the the last day of contact with you. A call record in case of a dispute is stored until the end of the dispute, and a call record related to personal injury, accidents and other health and safety problems may be stored for a longer period of time in case of litigation disputes or agreements;
    • Until the data becomes redundant or irrelevant for the achievement of the objectives set out in this Policy.

DIRECT MARKETING

  • We process your personal data for direct marketing purposes with your explicit consent to such actions. When you select the “I want to receive kakava.lt and/or the event organiser's news” field, you agree that the personal data you provide to Us will be processed for direct marketing purposes in order to inform you about Our Services, special offers, discounts etc.
  • For direct marketing purposes, We will process data such as your email address, date of birth, purchase history, and city of residence.
  • Direct marketing is carried out only in respect of persons who are 16 years and older.
  • You have the right to refuse direct marketing messages at any time by contacting Us by email at support@kakava.lt. or by clicking the “Unsubscribe newsletter” link in the newsletter.


COOKIES

  • Cookies used on Our kakava.lt website are small text documents that are transmitted from a Website to your computer or other device. Cookies are used to improve your browsing experience, to analyse the behaviour of users of the website and to improve the quality of Services.
  • You can choose whether you want to accept cookies. If you do not agree that cookies are stored on your computer or other device, you may disable the use of cookies in your web browser.
  • More:

Cookie name

Description of cookie

Validity time

Category

Is a cookie necessary for browsing

kakava-session_id

User session ID. Randomly generated identifier.

The value is regenerated after every connection and disconnection from the system action

Strictly necessary cookies

These cookies cannot be disabled

kakava-cookies_acceptance

Allows to identify whether the user agrees with the privacy policy and the cookies that it collects

Unlimited

Strictly necessary cookies

These cookies cannot be disabled

kakava-isAvailable

Verifies that browser local storage function is available. Created when entering the page

Unlimited

Strictly necessary cookies

These cookies cannot be disabled

kakava-jwt

User authentication. Created during login or when reloading the page

1 h

Functional cookies.

Some or all services may not work properly.

kakava-remember

Saves the user's choice to remember his login details. Created during login by clicking “Remember Me”

Until the user logs off the system

Functional cookies

Some or all services may not work properly.

SC_ANALYTICS_GLOBAL_COOKIE

Strictly necessary cookies

Unlimited

Strictly necessary cookies

These cookies cannot be disabled

lo.v.liveperson.net: LPSessionID, LPVisitorID, LPSID-nnnnnnnn, LPCKEY-nnnnn, LPVID

Improves functionality and customisation options. They may be Ours or third parties’ whose services We have included on the Website.

 

Functional cookies

Some or all services may not work properly.

where-to-buy.co: __utmz,__utmt_UA-nnnnnnnn,__utmb,__utmc,__utma

 

Unlimited

Functional cookies

Some or all services may not work properly.

cdn.syndication.twimg.com: lang

Below you will find links to these social network policies:

Facebook

https://www.facebook.com/about/privacy/

https://www.facebook.com/help/cookies

Google +

http://www.google.com/ intl/fr/policies/privacy/

They allow you to share Our content with friends and across networks using social networking services on Our website.

It also lets you connect to web pages using social networking tools and click “Like.”

These cookies can track your web browser on other websites and create a profile of things that interest you. Possible effects on the content and messages of other websites.

Unlimited

Cookies of social media

It's likely that you won't be able to use or see sharing tools and connect to a web page using social networking tools.

icxid facebook.com: datr, x-src, fr, lu, locale youtube.com:SID, HSID, demographics, VISITOR_INFO1_LIVE, PREF, APISID, SSID, LOGIN_INFO, YSC, SAPISID twitter.com: auth_token, twll, lang, __utmz, secure_session, guest_id,__utma, remember_checked, remember_checked_on, __utmb,

They collect data to show you customized advertising. They also allow you to limit the number of messages that you see. Also, these cookies allow Us to evaluate the effectiveness of Our advertising campaigns. Allows Our advertising partners to create a profile for the things you are interested in and to display relevant advertising on other websites. They uniquely recognise your web browser and the device you use to access the Internet.

Unlimited

Targeted information and advertising cookies

It is likely that you will not be able to benefit from Our membership offers. Advertising content will not be customised for you.

_dc_gtm_UA-120797214-1,_dc_gtm_UA-120797214-2, google.co.uk: SAPISID, HSID, SID, PREF, NID,SSID, APISID lpTestCookiennnnnnnn, __olapicU, _ga lpcdn.lpsnmedia.net: lpTestCookiennnnnnnn switchthelook.com: __utmc, __utmz, __utma, __utmt, __utmb

They collect data to show you customized advertising. They also allow you to limit the number of messages that you see. Also, these cookies allow Us to evaluate the effectiveness of Our advertising campaigns. Allows Our advertising partners to create a profile for the things you are interested in and to display relevant advertising on other websites. They uniquely recognise your web browser and the device you use to access the Internet.

Unlimited

Targeted information and advertising cookies

It is likely that you will not be able to benefit from Our membership offers. Advertising content will not be customised for you.

Freshchat cookies: hop-{{webchat_token}}, hop-{{webchat_token}}_{{siteId}}, {{webchat_token}}, {{webchat_token}}_{{siteId}}, JSESSIONID

Third-party service for real-time chat functionality

Unlimited

Functional cookies

Some or all services may not work properly.

_hjIncludedInSample

Hotjar cookie. Collects information about visitor's behaviour and technical details of the device. Shared information, not identifying the visitor.

365 days

Functional cookies

Some or all services may not work properly.

kakava-language

Memorizes the language selected by the user.

Unlimited

Functional cookies

Some or all services may not work properly.


CASES OF TRANSFER OF PERSONAL DATA
 

  • We may disclose your personal data when such disclosure is required by applicable law or by competent authorities. We may also disclose your personal data only when it is not prohibited by law and only when objectively justified in a particular case.
  • We use certain service providers (data processors) to process your personal data. Such data processors are: online browsing or online activity analysis and service companies, companies engaged in software generating, provision, support and development, services of information technology infrastructure, communications services and other service providers to whom your personal data are disclosed only to the extent necessary for the provision of their services.           
  • We transfer the invoice We have issued to the event promoter along with your data in the invoice. In addition, your e-mail address may be forwarded to the promoter and/or arena or other office where the ticket is purchased, for the event to which the ticket was purchased.
  • Certain data on your visits to the website (IP address, cookies, technical information of the browser you use, other information related to the browser's activity and navigation on the site) may be transferred or made available both within and outside the EU for statistical, analytical and related purposes (for example, when We use Google Analytics). Please note that non-EU personal data may be subject to a lower level of protection than the EU, but We will carefully assess the conditions under which such data will be processed and stored after the transfer to the aforementioned entities.
  • Your email address and/or phone number can be forwarded to social networking companies "Instagram" and "Facebook" if you press "Like" in the event and/or Events on our Website.


PROCESSING OF PERSONAL DATA OF MINORS

  • When processing a minor's personal data for direct marketing purposes, such processing is lawful if the minor is at least 16 years of age. If such a minor is below 16 years of age, such processing is lawful only if a consent has been given or processed by the minor's parents or guardians and therefore:
    • If you are under 18 years of age but have already reached the age of 16, you must acknowledge that you have the consent of your parents, guardians, regarding disclosure of your personal information to Us;
    • If you are under 16 years of age, you may use Our Services only if your parents have given their consent to Us.
  • In certain cases, We will assume that you have received the parental consent based on the actions you carry out. We then reserve the right to decide whether you will receive Our marketing communications before you reach the required age.


YOUR RIGHTS

  • You have the following rights in relation to your personal data:
    • access to your personal data and to how they are processed;
    • require to correct incorrect, inaccurate or incomplete data. If you notice that We are processing inaccurate personal data, you can contact Us at support@kakava.lt for data correction or, if you are a registered user, you may update your personal data in your account;
    • require the deletion of your personal data or limit the processing of your personal data when personal data is processed in a manner inconsistent with legal requirements or where there is another legal basis. If you want to exercise the right to stop processing your personal data, you must submit your request to the specified contacts. Upon receipt of such request, We will evaluate whether We have carried out all the obligations to you under the agreements previously concluded (if if you have purchased a ticket to an event, the event has already taken place; etc.). If We do not have any obligations, We will execute your request (suspend the processing of your personal data and/or terminate your account). If the obligations are not met, We undertake to suspend the processing of personal data within 10 (ten) business days after the date of the fulfilment of the commitment;
    • require you to transfer your personal data to another data controller or to submit them directly to you in a convenient format (applicable to the personal data you provide and which are processed by automated means on the basis of a contract or consent);
    • the right to disagree with the processing of your personal data if they are processed on the basis of a legitimate interest, unless there are legitimate reasons for such processing or for the establishment, exercise or defence of legal claims. In cases where your personal data is processed on the basis of individual consent, you have the right to revoke your consent at any time to the processing of your personal data.

  • In order to enforce your rights, please send Us an email to: pagalba@kakava.lt. Please be advised that in case of doubt about your identity, We may request additional information in order to identify you correctly. Once you have lodged your written request once a calendar year, you can access your personal data free of charge and how it they are processed.

  • Upon receipt of your request, We undertake to provide you, without undue delay, but in any case no later than one month after receipt of your request, with the information about the actions We have taken in response to your request. We have the right to extend the one-month period for another two months.
  • If you believe your rights have been violated, you have the right to file a complaint with the Personal Data Protection Inspectorate – the State Data Protection Inspectorate – at A. Juozapavičiaus g. 6, 09310 Vilnius, tel. 8-5 2712804, 2791445, email ada@ada.lt. We recommend that you contact Us before submitting your formal complaint to find the acceptable solution for the problem.

FINAL PROVISIONS

This Policy may be updated. We will notify you of updates by publishing a new version of the Privacy Policy on the Website along with the date of changes made.If any provision of the Policy is declared invalid or unenforceable, this provision shall not affect the legality and validity of the remaining provisions of the Policy. This Policy is applicable from the date of its publication on the Website.

CONTACTS

If you have any questions, please contact us by e-mail: info@kakava.lt.
Data about the company are accumulated and stored at Vilnius Branch of the Register of Legal Entities.